The story continues...
In case everyone's wondering what happened to that customer, here's the update!
I met Mr Customer yesterday at about 10 minutes past 5. I told him to come between 5-6pm but he came 10 minutes before 5. Hmm, he’s early! I’m surprised. I thought that he’ll be late or maybe he won’t come at all. And every time I see his handphone number ringing on my call master, I’ll mumble to myself, "Haiya! What does he want now?" Phobia! And I was instructed to collect the goods at 5pm only. That is because the S&C department have not yet collected from the courier department. Lots of people involved here. So, it’s kinda tedious.
I took the slightly torn paper bag filled with the goods and some documents for the customer to sign. I probably know why the paper bag is not smooth and clean anymore. Those numerous trips must have caused all that. I’m pretty sure it was passed on from one person to another many times. I was wondering why they couldn’t and wouldn’t want to give me another clean paper bag. Hmm…
The meet ~
When I saw him sitting there, I knew he is the ONE! (Sounds like matrix ah!) Slightly on the plump side but when I started to talk to him I can feel that he’s not as horrible as I thought he might be. In order to maintain my cool and remain professional, I apologised. Chet! That was hard man! I said, " I understand that you are on MC today and I’m sorry that you have to come all the way here to collect your goods!" He was alright with that but he said that he’s supposed to stay at home and rest since he’s on MC. Apologised the second time! Whoa, those words coming out of my mouth was extremely heavy. I can feel it in my chest. Anyway, we shook hands and he left.
That’s the end. I’m happy that this case is now closed. No more worries.
I met Mr Customer yesterday at about 10 minutes past 5. I told him to come between 5-6pm but he came 10 minutes before 5. Hmm, he’s early! I’m surprised. I thought that he’ll be late or maybe he won’t come at all. And every time I see his handphone number ringing on my call master, I’ll mumble to myself, "Haiya! What does he want now?" Phobia! And I was instructed to collect the goods at 5pm only. That is because the S&C department have not yet collected from the courier department. Lots of people involved here. So, it’s kinda tedious.
I took the slightly torn paper bag filled with the goods and some documents for the customer to sign. I probably know why the paper bag is not smooth and clean anymore. Those numerous trips must have caused all that. I’m pretty sure it was passed on from one person to another many times. I was wondering why they couldn’t and wouldn’t want to give me another clean paper bag. Hmm…
The meet ~
When I saw him sitting there, I knew he is the ONE! (Sounds like matrix ah!) Slightly on the plump side but when I started to talk to him I can feel that he’s not as horrible as I thought he might be. In order to maintain my cool and remain professional, I apologised. Chet! That was hard man! I said, " I understand that you are on MC today and I’m sorry that you have to come all the way here to collect your goods!" He was alright with that but he said that he’s supposed to stay at home and rest since he’s on MC. Apologised the second time! Whoa, those words coming out of my mouth was extremely heavy. I can feel it in my chest. Anyway, we shook hands and he left.
That’s the end. I’m happy that this case is now closed. No more worries.
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